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At Ecosslight, we aim to ensure your complete satisfaction with your indoor plant purchase. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange.
To be eligible for a return, your indoor plant must be:
To begin a return, please contact us at Ecosslight with your order details. We will supply you with return instructions and a return authorisation number. Please do not send plants back without first contacting us.
Once we receive your returned plant and confirm its condition, we will process your refund or exchange within 5-7 business days.
Refunds will be credited to the original payment method used for the purchase. Shipping costs are non-refundable unless the return results from our error or a defective product.
If your indoor plant arrives damaged or defective, please contact us immediately. We will organise a replacement or full refund, including return shipping costs.
If you wish to exchange your plant for a different variety, please contact us. Exchanges depend on product availability. You will be responsible for any price difference and additional shipping costs.
For questions about returns or to initiate a return, please contact us at:
Ecosslight
St John's Rd, Sheffield S2 5JD, United Kingdom
Phone: +447771432707